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  • 5by5: Visualizing Service Design, Mauro Rego

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Mauro Rego, Senior Service and Product Designer at Being Visual By Thomas Brandenburg   “It is essential to know what needs to be communicated and to whom. There are instances where it is …

    Visualizing Service Design
  • 5by5: Co-designing an UN program with youth in Kosovo, Maria Søbroe

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Maria Søbroe, Service Design Freelancer By Twisha Shah-Brandenburg “Don’t outsource your entire development project. If you want to create fundamental change you need to take part in exploring your challenges – together with …

    Co-Design
  • 5by5: Business Modeling for New Services, Jane Vita

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Jane Vita, Service Design Lead at Digitalist By Thomas Brandenburg “People involved in business don’t sit together and look at their business as an organism, containing cells that depend on each other. Businesses …

    Business Modeling for New Services
  • 5by5: The Importance of Employee Engagement, Avalyn Kasahara

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Avalyn Kasahara, Director of Learning & Development at the BIO Agency By Twisha Shah-Brandenburg “Our employees must truly understand why we are who we are, rather than what we are or how we …

    Uncategorized
  • 5by5: A Conversation About Service Design at Scale, Rob Brown

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Rob Brown, Global Head of Marketing, Design and Responsible at BBVA Article by Twisha Shah-Brandenburg   “For me, the turning point at BBVA was when we instituted a “full triangle.”  The three vertices …

    Scaling Service Design
  • 5by5: Service Design in China, Angela Li

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Angela Li, GM & Partner at CBi China Bridge By Thomas Brandenburg “First, I believe that automotive companies will benefit most from service design. Our company has been working with many car companies. …

    Service Design in Other Countries
  • 5by5: Visualizing Service Design, Richard Hylerstedt

    Posted by Thomas Brandenburg on November 1, 2017October 18, 2018

    Interview with Richard Hylerstedt, Service Design Coach at Helsingborgs stadl by Thomas Brandenburg “… I think the two most common mistakes are visualizing service design in a too linear way and focusing too much on …

    Visualizing Service Design
  • 5by5: Five Perspectives on Service Design for Retail

    Posted by Thomas Brandenburg on October 31, 2017October 18, 2018

    Interview with Jeff Pollard, former Director, Integrated Experience Design & Development, Lowe’s; Craig LaRosa, Principal Director at Frog; Carrie Blumenfeld, Director of Retail Experience Design at U.S. Cellular; Eric Johnson, consultant in digital products and services; Francisco Guzman, Lead Designer at Instacart …

    Service Design for Retail
  • 5by5: Conversational UI, Ilana Shalowitz

    Posted by Thomas Brandenburg on September 5, 2017October 18, 2018

    Interview with Ilana Shalowitz, Senior VUI Designer at Emmi by Thomas Brandenburg People and companies assume that because most everyone converses, it must be easy to build a conversation. They don’t realize, however, that to …

    Uncategorized
  • 5by5: Service Design in Government, Lincoln Neiger

    Posted by Thomas Brandenburg on August 26, 2017October 18, 2018

    Interview with Lincoln Neiger, Service Designer at the City of Austin by Thomas Brandenburg I have seen that government is different in it’s ability to accept change than the private sector. We’re learning quickly that we …

    Service Design in Government
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